At Cactus Plant Flea Market (CPFM), customer satisfaction is our priority. Please review our returns and refunds guidelines for orders within the United States.
Return Eligibility
You may request a return within 14 days of receiving your order if:
- The item is unused, unworn, and unwashed
- All original tags and packaging are intact
- Proof of purchase is provided
Items that do not meet these requirements may not qualify for return.
Non-Returnable Items
- Sale or discounted items
- Final sale products
- Items showing signs of wear or damage
- Products returned without original packaging
Exchanges
We offer exchanges for eligible items (subject to availability).
If the requested item is unavailable, a refund may be issued.
Return Process
Before returning an item, contact our support team with:
- Full name
- Order number
- Reason for return
- Photos (if the item is damaged or incorrect)
Return instructions will be provided once your request is reviewed.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Refunds
Approved refunds are processed within 5–7 business days after inspection.
Refunds are issued to the original payment method.
Original shipping fees are non-refundable unless the return is due to our error.
Contact Information
1843 83rd St, Brooklyn, NY 11214, USA
Email: [email protected]
Phone: +1 (929) 939 2185
Business Hours: Monday – Friday, 09:00 AM – 06:00 PM